Contacts
4-7F BMV Industrial Building,District 71, Xingdong Community,Xinan Street,
Baoan District, Shenzhen City,Guangdong Province,518001,P.R.China
Enjoy total peace of mind with a 3-Year Manufacturer Warranty covering all regular service and repairs for your therapeutic systems.
We stand behind our core technology. The laser diodes in our advanced therapeutic systems are guaranteed for the life of the product.
Our service department operates directly from our corporate headquarters in Franklin, TN, ensuring lightning-fast repairs when you need them most.
Connect directly with our dedicated staff of knowledgeable service technicians and laser therapy experts at the touch of a button.(
Connect directly with our dedicated staff of knowledgeable service technicians and laser therapy experts at the touch of a button.
Your system stays future-proof. Receive the latest software updates and expanded treatment protocols seamlessly via built-in WiFi connectivity.
Our support team can perform advanced diagnostic troubleshooting remotely, resolving many technical queries without the need for physical shipping.
All support, maintenance, and complex repairs are handled by our proprietary U.S. service department, ensuring uncompromising quality control.





The warranty covers parts and labor for all regular service and mechanical repairs required under normal clinical use. This ensures your therapeutic laser system operates at peak performance without unexpected out-of-pocket expenses for the first three years of ownership.
If our remote diagnostics determine your device needs to be sent to our Franklin, TN headquarters for repair, we will expedite a loaner unit to your clinic. You simply pack your device in the deluxe hard-side carry case provided, and we keep your treatment schedule uninterrupted.)
Yes. Devices like the Platinum and Horizon are WiFi-enabled. As our Medical Advisory Board develops new clinical protocols or system enhancements, they are pushed directly to your device at no additional software cost.)
Our service isn’t just for broken machines. The Summus On Call system connects you with clinical experts who can advise on specific treatment protocols, unique patient conditions, and optimal wavelength combinations.)
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